Submit account, subscription, payment, and international route questions through the user panel. No email address is required; log in with your username and password to access the ticket page.
Tickets are the currently available official support channel. Email and Telegram are listed on this page only when confirmed public details are available; the current fact sheet provides no address or username.
Best for: Account login, plan status, order verification, payment status, refund questions, client connections, and international route issues.
Response process: Tickets are handled in submission order. For route troubleshooting, we first need to verify the platform, selected region, time of the issue, and error message. Response times depend on the completeness of the information and the complexity of the issue; instant replies are not guaranteed.
Open the Ticket CenterBest for: Matters requiring a longer written explanation, attachment records, or written communication unrelated to an account.
Current status: The current fact sheet does not provide a public email address, so no email contact option or response timeframe is shown here. Use a user panel ticket for service-related issues.
Use a Ticket InsteadBest for: Brief service questions or supplementary information for an existing ticket.
Current status: The current fact sheet does not provide a public Telegram username or group link, so this channel is not currently used to receive requests and has no response timeframe. Submit account and order matters directly through a ticket.
Use a Ticket InsteadYour ticket does not need to be long, but explain where the issue occurred, what you have already tried, and which service status you want checked.
Provide your username, current plan name, relevant order details, and the status shown on the page. Registration requires no email address and can be completed with a username and password, so there is no need to add information that was not used during registration.
Specify whether you used Alipay, WeChat Pay, or USDT, and include the status shown on the order page. Subscription services offer 7-day refunds without cause; submit the request through the ticket channel so the order can be verified.
State the platform, selected country or region, route type, time of the issue, and the error message shown by the client. 34VPN supports Windows, macOS, iOS, Android, and Linux; these details help distinguish client settings from route-status issues.
34VPN covers 100+ countries and 230+ routes, with support for use on unlimited devices. Verification requirements vary by issue; the guidance below can reduce back-and-forth.
First check the order status in the user panel, then submit a ticket specifying whether you used Alipay, WeChat Pay, or USDT, along with the order details. Do not create duplicate orders, as this can make verification more difficult.
Provide the platform name, the country or region where the route is located, the client error message, and the time of the issue. If other routes work normally, mention that as well to help identify the scope of the problem.
Subscription services offer 7-day refunds without cause. Log in to the user panel, submit a ticket, and include the order details that need to be checked. The outcome will be recorded in the ticket.
You can attach screenshots of pages related to the issue in a ticket, but first cover your password, full subscription link, payment passcode, and any other information unrelated to troubleshooting.
Use a user panel ticket. Tickets keep the issue description, additional materials, and handling records together, and serve as the official support channel for account, order, and route issues.